Your administrator will also be able to advise if IP restrictions exist for your user record as this could also explain why you can't log in. If you follow these steps and you are still having issues with your 2FA access we would recommend reaching out to an administrator on your account at your organisation to reset this directly in your user record. In your device, please go to the main menu on the Authenticator app, go to Settings > Time Correction for codes, and select Sync now. How to Fix Google Authenticator Codes That Have Stopped Working 1.You should be able to use the verification codes to sign in.If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting.Click '+' to scan the QR code or manually enter the 2FA 16-digit key displayed in the 'Enable Google Authentication' page. In your device, please reset your device’s time setting by going to Settings > General > Date & Time, and enable Set Automatically. Scan QR code (Quick Response Code) Launch the Google Authenticator App on your mobile device and create an account. ![]() To make sure that you have the correct time in your Authenticator app, please follow the instructions for your operating system below. A second pop-up box will ask Start saving codes to this account? Select Allow.The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly.If you’re not syncing and want to start, tap on the “person” icon in the upper right (it won’t be a personal icon, since you’re currently not synced with any account). Your phone’s time and date settings must match the ones on the Google servers to ensure that authenticator codes can always work.If you are currently not using sync, you will be asked if you want to. Under Settings, click on Time correction for codes option. then, click on the Settings option from the menu. If you have more than one 6-digit token in your authentication app, make sure that you are using the most recent token provided. Inside the app, click on the three-dot icon available at the top right corner of the screen. Click Continue, and your codes will be removed from your Google account and all your other devices, except the device you are on. Open the Google Authenticator app on your mobile device by clicking on its icon. It is quite possible that your device is in a WiFi network, but it still does not work, so you should. ![]() A second pop-up will ask if you want to use Authenticator without an account. In most cases it is due to your own internet connection.You’ll see a pop-up menu (which will also let you manage your current Google account and manage all the accounts on your device). If you’re currently syncing and want to stop, tap on your personal icon. ![]() I have the policy set to optional and configured a user for 2FA. If you’re not syncing, the cloud will be gray with a slash through it. Im trying to get 2FA working with Google Authenticator (GA). Restart your iPhone or Android smartphone.
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